Question 1

Can I get a sample before placing an order ?

Accepted Answer

Can I get a sample before placing an order? Yes, we welcome sample orders. Fanda Steel provides samples for quality verification before you proceed with bulk orders. 📦 Sample Policy: Small samples (e.g., small pieces of coil, corrugated sheet, or tile) – Free of charge, but customer pays for shipping. Large samples (e.g., full guardrail beam, full tile) – Sample fee applies, but refundable upon formal order. Custom samples – According to your specifications and drawings, we can produce samples upon request (lead time and cost vary). ⏱️ Sample Lead Time: Small samples: 7–10 days Custom samples: 15–20 days 📩 How to request a sample? Please contact our sales team with your product requirements and delivery address. We will confirm the shipping cost and arrange the sample accordingly. 👉 Contact us now to request your sample

Question 2

we control the goods quality in each production process

Accepted Answer

❓ How to solve if there is a quality problem? At Fanda Steel, we take quality issues seriously and are committed to resolving any concerns promptly and professionally. Our goal is to ensure your satisfaction while maintaining long-term trust. If you encounter any quality problem with our products, please follow this simple process: Step 1: Contact us immediately • Provide clear photos or videos showing the issue • Include the order number and product details (specification, batch number if available) Step 2: We respond within 24 hours • Our technical team will review your submission • We will analyze the root cause — whether it's a material, manufacturing, or handling issue • We will communicate our findings and proposed solution to you promptly Step 3: Resolution options Based on the evaluation, we will offer one or more of the following solutions: • 🔄 Replacement – We will arrange replacement products for the defective quantity • 💰 Credit – Issue a credit note for the value of the defective products • ↩️ Return – Accept return of the defective products (per contract terms) Our commitment to you: ✅ Every batch is inspected before shipment ✅ Mill Test Certificates (MTC) are available for all products ✅ Third-party inspections (SGS, BV, etc.) can be arranged upon request ✅ We value long-term relationships — we don't do one-off deals For any quality-related concerns, please contact our after-sales team directly. We are here to help. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "How to solve if there is a quality problem?", "acceptedAnswer": { "@type": "Answer", "text": "At Fanda Steel, we resolve quality issues promptly. Customers should provide photos/videos and order details. We respond within 24 hours, analyze the root cause, and offer solutions: replacement, credit, or return per contract terms. Every batch is inspected before shipment, and MTC certificates are available. Third-party inspections (SGS, BV) can be arranged." } }]}

Question 3

galvanized steel sheet in coil, aluminum zinc alloyed coated steel sheet in coil, prepainted steel coils

Accepted Answer

❓ What is the delivery time? Fanda Steel understands that timely delivery is critical for your projects. We offer flexible shipping schedules based on your order type and urgency. 📦 Standard Delivery Time: • Production orders: 30–35 days after receipt of deposit payment • Stock / ready goods: within 1 week ⏱️ Delivery Time for Special Orders: • Custom specifications or large orders: please contact our sales team for a confirmed shipping date • Sample orders: 7–10 days (depending on product and destination) 🚢 Shipping Methods: • Sea freight – most economical for bulk orders (20ft / 40ft container) • Air freight – available for urgent or small orders • Express courier – for sample shipments (DHL, FedEx, UPS) 📋 Order Process Timeline: Order confirmation 1–2 days Production 30–35 days (or 1 week for stock) Loading & shipping 3–5 days after completion We also offer: • Tracking information once the goods are shipped • All necessary shipping documents (Bill of Lading, Packing List, Invoice, Certificate of Origin, etc.) For urgent requirements, please contact us before ordering — we will do our best to accommodate your timeline. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is the delivery time?", "acceptedAnswer": { "@type": "Answer", "text": "Fanda Steel offers delivery within 30-35 days after deposit for production orders, or within 1 week for stock items. Custom orders and large quantities may require additional time. Sample orders: 7-10 days. Sea freight is most economical for bulk orders, while air freight and express courier (DHL/FedEx/UPS) are available for urgent or small shipments." } }]}

Question 4

we produce and export galvanized steel sheet in coil, aluzinc steel sheet in coil, color steel coils

Accepted Answer

❓ Do you have quality certifications? Yes. Fanda Steel maintains strict quality control standards and holds recognized certifications to ensure product reliability. Our quality assurance system covers every stage — from raw material sourcing to final product delivery. Here is what we offer to guarantee the quality of your order: 📋 International Standards Compliance: Standard Applicable Products Region ASTM Steel coils & structural products USA & Americas JIS Steel coils & sheets Japan & Asia EN Steel coils & construction materials Europe GB/T All products (Chinese national standard) China & global 📄 Certifications & Documentation Available: Mill Test Certificates (MTC) – provided with every batch, showing chemical composition and mechanical properties Inspection Reports – thickness, coating weight, surface quality, and dimensional accuracy Material Traceability – full traceability from coil to finished product Certificate of Origin – for customs clearance in your country 🔍 Third-Party Inspection: We welcome independent quality verification. The following inspection agencies can be arranged upon request: SGS – comprehensive product inspection and testing BV (Bureau Veritas) – quality assurance and compliance verification Intertek – product certification and testing Other agencies – as specified by your requirements 🔬 Our Quality Control Process: 1. Raw material inspection – chemical composition and physical properties verified 2. In-process inspection – continuous monitoring during production 3. Final inspection – full dimensional and appearance check before packaging 4. Pre-shipment inspection – random sampling and testing ✅ Quality Guarantee: All products are backed by our quality commitment. If the product does not meet the agreed specifications, we will replace it or provide a credit in accordance with our quality assurance policy. 📩 Contact our quality team for specific certification requirements or inspection arrangements { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Do you have quality certifications?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Fanda Steel's products comply with ASTM, JIS, EN, and GB/T international standards. Mill Test Certificates are available per batch. Third-party inspections (SGS, BV, Intertek, etc.) can be arranged upon request. Our quality control process includes raw material inspection, in-process monitoring, final inspection, and pre-shipment testing. All products are backed by our quality guarantee." } }]}

Question 5

we produce and export galvanized steel coil, galvalume steel coil, corrugated steel roofing sheet, color steel coils

Accepted Answer

❓ What payment methods do you accept? Fanda Steel offers flexible and secure payment options to accommodate different customer requirements and project scales. We work with clients worldwide and understand the importance of safe, transparent transactions. 💳 We accept the following payment methods: 1. T/T (Telegraphic Transfer) – Recommended for most orders Price Term Payment Schedule FOB / EXW 30% deposit in advance + 70% balance before shipment CIF / CFR 30% deposit in advance + 70% balance against copy of Bill of Lading 2. L/C at Sight (100% Irrevocable) • Secure and widely used for large-value orders • Confirmed by a reputable bank • Suitable for government tenders and large-scale projects 📋 Factors that may affect payment terms: • Order value and quantity • Cooperation history with Fanda Steel • Destination country and specific requirements • Product type (standard stock items vs. custom orders) 🏦 Banking Information: All banking details, including beneficiary name, account number, SWIFT/BIC code, and bank address, will be provided on our Proforma Invoice or Sales Contract. 💡 What we recommend: For first-time cooperation, we typically suggest T/T with 30% deposit, which balances security for both parties. For ongoing partnerships, we are open to negotiating more flexible terms. 📩 Contact our sales team to discuss payment terms for your specific order { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What payment methods do you accept?", "acceptedAnswer": { "@type": "Answer", "text": "Fanda Steel accepts T/T and 100% L/C at sight. For T/T: 30% deposit in advance + 70% balance before shipment (FOB/EXW) or against B/L copy (CIF/CFR). L/C at sight is recommended for large orders. Payment terms may vary based on order value, cooperation history, destination country, and product type." } }]}

Question 6

we produce and export galvanized steel coil, aluzinc steel coil, ppgi/ppgl steel coil, corrugated steel sheet

Accepted Answer

❓ What is the MOQ for galvanized steel coil, galvalume steel coil, and prepainted steel coil? The MOQ (Minimum Order Quantity) for steel coils depends on production efficiency, shipping logistics, and cost-effectiveness. Here is our standard guideline: 📦 Standard MOQ: One roll = approx. 16–18 tons (standard coil weight) One 20ft container = approx. 25–27 tons (6–9 coils per container) Recommended MOQ: 2 containers (approx. 50–54 tons) for the most cost-effective shipping and production scheduling 💡 Why we recommend 2 containers: Factor Explanation Shipping cost Per-ton freight cost is lower with full container load Production efficiency Better utilization of production line setup time Quality consistency Same batch ensures uniform coating and thickness Cost-effectiveness Reduces handling and documentation costs per order 🔄 Flexible options for different needs: Trial orders – Smaller quantities (e.g., 1 roll) can be arranged upon request, but may incur higher per-ton costs Sample orders – Small samples (cut pieces) are available for quality verification Stock orders – If stock is available, smaller quantities can be shipped immediately 📌 Additional notes: • MOQ may vary for custom specifications (different thickness, coating, or color) • Combining multiple products in one container is possible to meet your project needs • For urgent or smaller requirements, please contact our sales team for a customized solution 📩 Contact us for a tailored quotation based on your specific requirements { "@context": "https://schema.org" rel="nofollow"https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is the MOQ for galvanized steel coil, galvalume steel coil, and prepainted steel coil?", "acceptedAnswer": { "@type": "Answer", "text": "Standard MOQ: one roll = 16-18 tons, one 20ft container = 25-27 tons. Recommended MOQ is 2 containers for best cost-effectiveness. Trial orders (1 roll) and sample orders available upon request. Combining multiple products in one container is possible. MOQ may vary for custom specifications." } }]}

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